Registration and Cancellation Policy

This policy explains procedures for registering and cancelling registrations for a CMI event.

Our Cancellation Policy is strictly enforced. We recognize that life events and the demands of work can disrupt your plans, but we are a small organization and a lost registration fee represents a significant financial concern for us.

Registration

• When you complete the registration form for a CMI event, you will need to check off a box on the form, which shows that you have read, and agreed to, the Cancellation Policy. The form will not submit successfully until you have agreed to the Cancellation Policy. The agreement made in this form applies to all registrants listed in the form.
• Each registration form includes specific dates regarding cancellations and refunds.
• Your registration will be acknowledged with an automatic response on the website and an automated email confirming the registration. If you don’t receive this email, please contact the CMI office.
• Your registration is not secured until the CMI office has received your payment. Payment can be by credit card, cheque or e-transfer. Please send a payment promptly to secure your spot.
• See our Privacy Policy regarding the use of participant lists.

Cancellation and refunds

• Notice of your cancellation must be received at the CMI office via telephone or email three weeks before the event, or by the date indicated in the registration form upon agreeing to the cancellation policy. If you don’t hear back with an acknowledgement within a couple of days, please contact the office again to be sure we received your message.
• A $50.00 (+ tax) cancellation fee applies if you cancel your registration three weeks before the event. This time period may vary; your registration form will provide the specific date. The remainder of your registration fee will be returned to you.
• From three weeks onward, sorry, there are no refunds. This time period may vary; your registration form will provide the specific date. You are welcome to send someone else from your organization in your place; please let the CMI office know. If we can fill your space from a wait list, we will retain the $50.00 (+ tax) cancellation fee, and refund the remainder to you.
• If the course is cancelled, the Columbia Mountains Institute is not responsible for any costs other than a full refund of the registration fee.